We at World of Judaica are committed to ensuring that our valued customers are one hundred percent satisfied with their purchases. In the rare occasion of a customer that receives a wrong or defective item he will be able to return it within 30 days and we will be more than happy to refund the customer’s money or exchange the item in question.
How to Return Your Purchase:
Contact our Customer Service or email us at support@worldofjudaica.com. before you ship back your purchase in order to ensure that you are in accordance with our return policy and are eligible for a refund or product exchange. Our customer service will provide you with a Return Authorization Number (RAN) which you can insert on a memo and place inside the package. If you choose to email us, please specify the number of your order and the reasons you wish to return or exchange your purchase.
Your RAN, the item and the original receipt are all required in order to qualify for a refund or exchange. Ship your package using a pre-paid carrier to the address listed below.
Be sure that you do not specify the package’s content on the outside of the package.
Please state your return address on the outside of the package as well as on a slip of paper which you may add to the package’s contents.
We encourage our customer to insure their shipment as the site is not responsible for merchandise that has been damaged, lost or stolen during its shipping process.
Items may be returned using FedEx, the United States Postal Service (USPS), UPS, or any other insured shipping provider. Please be aware that items estimated over $500 should be returned via USPS Registered Mail.
Please ship your package to:
World of Judaica
3501 West 57th Street
Sioux Falls, South Dakota 57108 USA
Following your package’s arrival your items will be surveyed by our Quality Control Team whose job it is to verify the items’ condition and authenticity. Please be aware that items that have been altered in any way will not be eligible for exchange or refund.
Items eligible for return will be issued a complete credit refund or compensated with online store credit within 7 business days of the arrival of your returned item.
Conditions of Return:
Before returning your item(s) be sure that you are eligible for a refund or exchange based on our conditions of return:
The item must be returned in its original state in its original box and packaging, unused and unaltered.
Merchandise that has been altered in any way may not be returned.
Custom designed and manufactured items may not be returned.
Items must be returned with their original receipt or they will not be eligible for refund or exchange.
Shipping and handling fees are non-refundable.
For any questions regarding our return policy feel free to contact us via email at
support@worldofjudaica.com or by calling customer service.
